Zetwin believes every member's personal data belongs to them. This document transparently explains how we collect your data, why we collect it, and how we keep it secure.
We need to collect certain information to provide services on the Zetwin platform. However, we only collect what is genuinely necessary — nothing more. This information falls into two main categories: what you provide directly, and what is collected automatically.
The information you provide includes: full name, mobile number, date of birth, current address, mobile banking details (bKash/Nagad/Rocket number), and a copy of your ID if required. Any conversations with our support team are also kept on record.
Zetwin collects information in three main ways. First, directly from you when you register, make a deposit, or contact support. Second, automatically as technical data when you use the platform. Third, certain information may come from our payment partners or verification service providers.
Automated data collection makes use of cookies, pixel tags, and web beacons. These help enhance your browsing experience and ensure the security of the platform. You may disable cookies through your browser settings, though doing so may cause some features to not function properly.
Every reason Zetwin uses your data is disclosed here transparently. We will never use your information for unnecessary purposes. The primary purposes are:
Zetwin never sells your personal data. Your information is never shared with advertisers, data brokers, or unrelated third parties. However, limited data sharing may be required in certain specific circumstances.
Only the minimum necessary information is shared with service provider partners (such as payment gateways), and they are equally bound by the same privacy policy. We are legally obligated to provide information upon valid requests from legal authorities.
| Recipients | No Data | Reason |
|---|---|---|
| Payment Gateway | Mobile Number, Amount | To Complete Transactions |
| KYC service provider | Name, Date of Birth, ID Document | To Verify Identity |
| Cybersecurity Agency | IP address, device information | To Prevent Fraud |
| Legal authorities | In Response to Valid Requests | To fulfill legal obligations |
| Analytics services | Anonymous Usage Data | To Improve the Platform |
Zetwin uses industry-leading security technology to protect your data. All data transfers are secured with 256-bit SSL/TLS encryption. Our servers are hosted in internationally certified data centers and monitored 24/7.
Your data is generally retained for as long as your account is active. After account closure, certain data is kept for a legally required period — typically up to 5 years. After that, it is securely deleted or anonymized.
Zetwin uses cookies to enhance your browsing experience. They keep you logged in, remember your preferences, and help the platform load faster. Cookies are small data files stored in your browser.
| Cookie type | Purpose | Duration |
|---|---|---|
| Login Sessions, Security, Platform Activity | Deleted at end of session | |
| Usage Pattern Analysis, Platform Improvement | 1 Year | |
| Remembering Language, Theme, and Display Settings | 6 Months |
Zetwin believes you should be in control of your own data. You have the following rights regarding your information — and Zetwin fully respects each of them.
If you'd like to know what information Zetwin holds about you, you can submit a request through our support team.
If any of your information is inaccurate, you may request that it be corrected.
Upon account closure, your data will be deleted beyond what is required by legal obligations.
You may request that we restrict how your data is used in certain circumstances.
You may request a copy of your data in a readable format.
You may object to your data being used for marketing or profiling purposes.
Zetwin is exclusively for adults aged 18 and above. We never intentionally collect data from minors. If we become aware that any underage person's data has been collected inadvertently, we will delete it immediately and close the account.
The Zetwin platform may occasionally contain links to third-party services. When you visit those external websites or services, their own privacy policies will apply — Zetwin is not responsible in such cases. We recommend reviewing the privacy policy of any third-party site before visiting.
Zetwin may update this privacy policy as needed. Members will be notified in advance of any major changes. For minor updates, the revision date on this page will be updated accordingly.
Continued use of Zetwin after any changes takes effect will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.
For any privacy-related questions, requests, or complaints, please contact the Zetwin support team. We typically respond within 48 hours.
A quick overview of the key pillars of our data protection framework.
Zetwin takes your privacy seriously. Register today and enjoy gaming in a trusted, secure environment.